Refund & Exchange Policy

Effective Date: March 10, 2026

At Skatescape Sdn Bhd, we are committed to providing high-quality equipment and professional coaching. If you are not entirely satisfied with your purchase or enrollment, we are here to help.

1. Retail Products (Skates & Equipment)

For all physical goods purchased via our website or retail branches (Kajang, Damansara, etc.):

  • 7-Day Worry-Free Exchange: We understand that fitting is crucial in inline skating. We offer a one-time exchange within 7 days of purchase if the size is incorrect.

  • Conditions for Returns/Exchanges:

    • The skates must be in original, unused condition.

    • Wheels must show zero signs of wear (no outdoor use).

    • Products must be in their original packaging with all tags and accessories included.

  • 1-Year Warranty: All skates come with a 1-year limited warranty against manufacturing defects. This does not cover "wear and tear" items such as wheels, bearings, or brake pads.

  • Refunds: Refunds are only issued if the product is defective and a replacement is unavailable. We do not offer refunds for "change of mind."

2. Skatescape Inline Skating Club (SISC) Academy

For coaching sessions, bundles, and membership fees:

  • Session Rescheduling: To reschedule a lesson, you must notify us at least 24 hours in advance. Failure to do so will result in the session being forfeited without a refund.

  • No-Shows: "No-shows" for scheduled classes are non-refundable and cannot be replaced.

  • Cancellation of Packages: In accordance with Section 17 of the Consumer Protection Act 1999, if you wish to cancel a long-term class bundle:

    • A refund may be issued for the unused portion of the package.

    • We reserve the right to deduct a cancellation fee (up to 5%) plus the cost of any sessions already attended (calculated at the standard single-lesson rate).

  • Weather Policy: If a class is cancelled by the coach due to rain or unsafe conditions, a replacement slot will be provided. No cash refunds will be issued for weather-related cancellations.

3. Refund Process

  • How to Apply: Send an email to [Insert Email] or contact your respective branch manager with your receipt/order number and reason for the request.

  • Processing Time: Approved refunds will be processed via the original payment method (or bank transfer for cash payments) within 7–14 working days.

  • Shipping Costs: For retail returns, the customer is responsible for shipping costs unless the item arrived damaged or was incorrectly fulfilled by us.

4. Exceptions

  • Sale/Clearance Items: Items purchased during "Warehouse Clearance" or "Flash Sales" are sold as-is and are not eligible for exchange or refund unless defective.

  • Custom/Modified Orders: Any skates that have been heat-molded or custom-modified at the customer's request cannot be returned.